ShopClues.com — Return rejected

Raj148

from Gajuwaka, Andhra Pradesh

Address:	110061
Website:	www.shopclues.com

Recently on i purchased a three seater sofa in shopclues.com.
Order No.:[protected]
Order Date : 13 Nov 2016, 08:50 PM
Fabhomedecor - Edo Leatherette Three Seater Sofa (QTY:1)

After reaching the product we are not satisfied with the quality of the product and not as described in the website that it needed assembly, it came fully assembled, and the main problem is we are residing on first floor where the stairs are narrow and the sofa cannot be lifted to first floor as there is no way it can be reached there into our house.
According to the returns policy, ShopClues offers a 10 day return guarantee.
so we decided to return the product but the seller rejected our return even after everything is according to the policy.
so please help us in this regard so we can return and get refund as soon as possible.
and please inform us if they still insist to take back is there any legal procedure to deal with it.

Thank you.

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ShopClues.com customer support has been notified about the posted complaint.

Dec 12, 2016

Updated by Raj148 from the shopclues they have contacted us and asked to pay 1500/- Rs after which they will arrange return shipping for us and return the money along with shipping charges to us.
we paid the shipping charges and they said they will arrange the pickup within two days and later said it will take one week.
but still they did not come to take and the phone was not working.
what to do now?