Verified Support
Apr 03, 2019
ShopClues.com Customer Care's response Dear Avinash,
Greetings from ShopClues.com
Our sincere apologies for the trouble you were put through.
As we have investigated the matter with our courier partner as well as with our merchant and found that the same and complete product has been delivered to you in seal packed condition after a proper quality check.
Seeking your understanding here.
Best Regards,
Team ShopClues.
Apr 03, 2019
Updated by avinash76599 sir i dont like the quality of product so i want to return the product ...as i m purchased under buyer protection so if i dont like the product i can return it .. whether it is sealed condition or i dont want that all things i want to return the product thats it
Verified Support
Apr 04, 2019
ShopClues.com Customer Care's response Dear Avinash,
Greetings from ShopClues.com
We have shared the information with our Support Team and they shall be connecting with you within next 24 hours for further proceedings.
Requesting your patience here.
Best Regards,
Team ShopClues.
Apr 04, 2019
Updated by avinash76599 Hello i had ordered the f1/fms tire polish worth of 276 rs with the order id[protected]... Then i got the product by bluedart courier company with sealed condition but when i got the product the package was too small so i had opened the packet in front of courier person.. I got car perfume not the tire polish... Then i raised the return request in shopclues but they are saying we are checked the product and it is delivered in perfect condition... Ok your delivered the product in sealed condition but i got the different product from what i ordered the same thing i maintained in complaints but your rejecting my complaint.. I had raised 3 tickets of return product but your rejecting the return request.. If you want i can give you courier persom number you can call him and verify it... If you dont have product then you have to refund the money but dont send other products.. As i m purchased under buyer protection and shop shopclues surety but your sending different products... Customer service is very poor there is no customer satisfaction...
Apr 04, 2019
Updated by avinash76599 Hello i had ordered karnaaz mens red casual shoes from shopclues with the order id[protected].. I had ordered uk 8 size of shoes but i got uk 7 size.. It is doesn't fit my size.. I can use uk 8 or uk9
But i got 7 number shoes already i complained regarding this to shopclues team but they are rejected my return request without any reason.. They are saying that we are delivered the product in perfect condition.. Sir i got the product in perfect condition but i got different size from what i ordered... I want uk8 size sir.. I already contacted seller number he is ready to replace the item but shopclues is not allowing him to replace... As i purchased under buyer protection and as your promised that free replacement of size related issues but as i got different size your rejecting my return request... This is not fair shopclues.. Your have to take care of your valuable customers... I want replacement if shoes that's it
Apr 05, 2019
Updated by avinash76599 still they are not accepting my return request they called me and said we cant provide return request for this ..no 1 waste service by shopclues
Verified Support
Apr 12, 2019
ShopClues.com Customer Care's response Dear Avinash,
Greetings from ShopClues.com
Trust our representative had a word with you. As per the update by our team, we've found that the same and complete product has been delivered to you after a proper quality check.
Hence, we're unable to fulfil your request to return the order ID[protected] for "CARRY ME BLACK COLOR STYLISH CASUAL SHOES FOR MEN/BOYS".
Seeking for your patience and understanding in this regard.
Best Regards,
Team ShopClues.
Apr 12, 2019
Updated by avinash76599 I have attached what i received verify those and answer is that your company or other fraud things whatever if that was your companys don't matter whats of it was others u customers will affect your business that's what's i here
Greetings from ShopClues.com
Our sincere apologies for the trouble you were put through.
Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.
Your patience in this unfortunate matter will be highly appreciated.
Best Regards,
Team ShopClues.