ShopClues.com — Selling fake products and not refunding amount

Address:Clues Network Pvt. Ltd., Building No. 112, Sector – 44, Gurgaon, 122 001, Haryana, India

Hello Team,
I had purchased a headphone from shopclues. I contacted them before placing order they assure me the project is original. But when I received the product it was fake, so I went ahead and raised a refund and return request for same. Now these people have refunded the amount in form of cashback. But I need my money back as i am not interested in buying fake products. I have been trying to contact them but no response from them.
Request you to please help to get my 1188 rupees back
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    ShopClues.com Phone
    +91 12 4441 4888 (Customer Support)
    +91 12 4466 9777 (Merchant Support)
    ShopClues.com Address
    Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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