ShopClues.com — Selling old used torn dirty shirts

Address: 122001

Website: www.shopclues.com

Consumer Complaints.in
Order No 86660499 placed dtd 28-Feb-2016
Return No 2708377 dtd 16-Mar-2016
Complaint No 6441502 dtd 16-Mar-2016
Complaint No 6399249 dtd 11-Mar-2016
Complaint No 6358469 dtd 07-Mar-2016

I had placed order for 2 white shirts online. This was supposed to be delivered on 3-Mar-2016 but after complaining, the same was delivered on 12-Mar-2016. The delivery status was updated on 13-Mar-2016. I found that they had sent me 2 used, old, dirty, torn shirt instead of new fresh product. I had immediately called the customer care on 11-Mar-2016 for the return of the product. They had sent me a link by email and also by sms. Later every time the customer care over phone could not find any return request and had sent me the same email and sms. Later I learnt that the return button was not activated. Finally the return request could be filed on 16-Mar-2016. Every time I updated my query on the portal I received standard reply : "This is to inform you that your concern is being taken care of in another ticket number. Hence, to avoid further confusion and miss-communication, we are closing this duplicate ticket. You will soon be contacted regarding further proceedings". I had to communicate many times (may be over 50 times) over mail but all in vain, every time I received the aforesaid standard reply.
Today, 21-Mar-2016 I again called the customer care and a lady said that since I have selected "quality" as my reason for the return and since the refund request was raised beyond 2 days the refund will not be possible. I have communicated or expressed my dissatisfaction since 11-Mar-2016, the day I received the product, but now they have come up with a new clause. They do not have an appropriate return reason in the drop down where I could select the next best option when they are selling used old dirty torn products. I have kept the bill, packing as sent to me.
Request your kind intervention to save guard the interest of the innocent consumers who pay first and place order online based on complete faith that we will receive product what we see online. Request you to please help so that I may get my money back.