ShopClues.com — Shopclues not responding to repeated requests for refund

Vidhya Lakshminarasimhan

Address:

GUJARAT

This is in continuation to my previous request for help in getting back my refund on two orders placed and received from shopclues. order id:[protected]. Order Placed on Fri, 03 Jul 2020. Despite repeated attempts to contact customer care via email and phone no response. After 10 days we were able to connect with customer care who asked me to send photos of the damage /old /faded products which we did. They promised to resolve our issue with a refund before this 21st but our mail/calls again to them yielded no response. Please help us get back the refund. The photo that they put on the web is 0% compared to what we received hence mistake is on the sellers end who we are sure about this yet chose to create so much trouble for us as a customer. The amount is Rs 2623.00 total for both the quilts. Iam unable to attach photos here as it says limit 2mb...even when i took only a partial picture and tried pasting it.

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ShopClues.com customer support has been notified about the posted complaint.

Jul 21, 2020

Updated by Vidhya Lakshminarasimhan This is in continuation to my previous request for help in getting back my refund on two orders placed and received from shopclues. order id:[protected]. Order Placed on Fri, 03 Jul 2020. Despite repeated attempts to contact customer care via email and phone no response. After 10 days we were able to connect with customer care who asked me to send photos of the damage /old /faded products which we did. They promised to resolve our issue with a refund before this 21st but our mail/calls again to them yielded no response. Please help us get back the refund. The photo that they put on the web is 0% compared to what we received hence mistake is on the sellers end who we are sure about this yet chose to create so much trouble for us as a customer. The amount is Rs 2623.00 total for both the quilts. Iam unable to attach photos here as it says limit 2mb...even when i took only a partial picture and tried pasting it.