ShopClues.com — Two quilts purchased on 3rd

Address:

i donot know but the website is Order ID: 186282618 shopclues.com

Both the quilts received were old, damaged and discolored - absolutely resembled nothing like shown in their website. I sent several customer/seller complaints for 11 days soon after i received them but noone responded. When i did get to speak to someone after the 11 days, they were rude and asked me for so many questions, noone waits to wait to receive something then go on to lodge complaints or claim refunds!! I sent nearly 9 photos with the tear in the joints with inside sponges showing, and the faded colors and the crumpled folds, they said my refund issue would be resolved before the 21st - its been a week now after i was asked to send - noone has responded like before - may be they will before dawn of the 21st.. I even wrote to their ceo expressing my helplessness to connect to someone but nothing till today...