ShopClues.com — Wrong product delivered as well when request for refund still no proper action taken by shopclues

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New Delhi, Delhi

We have ordered one Matrix deep smoothing shampoo, Conditioner and serum. with order ID # 49942945 on 7th May 2015. And we was received the packet on 12th May 2015 and when we opened the packet found the product is different from which we have been ordered online, Also there is only two small bottle and serum is missing from packet. We have raised the complaint to shopclues customer care on[protected] as per agent the missing serum they will be delivered by next day but unfortunately it was not delivered after such a long time. so we have requested to shopclues to refund our money on 10th June 2015 but after that there is no appropriate action from shopclues. When we again call to shopclues for follow up the agent told me they have processed the payment to our account but they don't have any update right now so he has raised the internal complaint with reference 3274905 with his team and it will take 48 hours to update the same.