ShopClues.com — Wrong product received from shopclues

pandiyanks

Address:	600062
Website:	ShopClues.com

Hi team, i have ordreded swipe konnect neo 4g, black on 28th dec 2016 and got the product on 5th jan 2017. When i checked the product the i found the following or not matching with the provided specifications. Internal memory of the phone has been listed as 4gb but the phone has only 2gb and user available is only 146mb. I could not able to insert sim2 in the provided slot and it seems i can use only memory card in that but the specs says its a dual sim mobile. I have attached photos for you reference. I really disappointed with this product. I have raised return request on 6th jan 2017 requesting for refund. And i have sent many messages explaining my concerns but shopclues have rejected my return request on 15th jan 2017 without giving any information to me. They have not even provided a valid reason for the rejection. I have attached photos for your reference.

+3 photos

Was this information helpful?

No (0)

Yes (0)

ShopClues.com customer support has been notified about the posted complaint.

Jan 17, 2017

Updated by pandiyanks Order ID :[protected]

Return Order ID : 3542949

Feb 09, 2017

Updated by pandiyanks Hi Team,

Still my problem is not resolved.

They told me that the courier partner could not able to reach me so they are closing the request and asked me to raise a new request. This is really unacceptable no one called me or intimated about the courier pick up. How can they simply close my request. are they thinking the customer are fool to accept what ever they say. Please any one take action against shop clues and help to get back my amount.

Thanks & Regards
Pandiyan

Related ShopClues.com reviews

View all 6999 ShopClues.com Reviews

Comments

Chhavi Kashyap1

from Dharmsala, Himachal Pradesh

Sir i have already register complaint against poor quality product i.e. Janasya Red lahanga and also for refund my payment to me. It is esured by your team that the payment is refunded to me before 15 january but i did not received any refund.