ShopClues.com — Wrong Product (Voltas AC) Delivered

Address:	Gurgaon, Haryana, 122018
Website:	Shopclues

Its been almost 1 month since I am following-up with shopclues regarding my return/refund request. It is pending even though shopclues agree that wrong product was delivered to me.

This is with related to the Order #[protected] where instead of Voltas125 CYE 1 Ton 5 Star Split AC, 125 CYB model was delivered. In shopclues online portal the picture shown was for Model CYe also under product description the model name was shown as CYe but instead of CYe, I was sent Model CYB. Voltas125 CYB is one of the old model and no more available in any of major online retailers.

Summers are at its peak and we need AC for house ASAP, options I gave to shopclues are

1- Take this product back from my home (still in original packing) and deliver right product
2- Take this product back from my home (still in original packing) and provide refund so I can buy another product

Please help sorting out this issue and call me at [protected] if required.