ShopClues.com — Wrong supply against order no.96095539

Address:	Aligarh, Uttar Pradesh, 202002
Website:	shopclues.com

Dear Sir
This is to inform yoy that on 29th July, 2016 I placed order with Shopclues for online supply of iBall Tablet Slide Cuttle A4 (2-16 Gb), COD order no.96095539. Order confirmation message of the said tablet was receieved same day on my phone no.[protected] as well as on my email ID [protected]@gmail.com.
Against this order supply was made to me on 04/08/2016, by courier against payment of Rs.7078.00, through their supplier M/s. Aramex, Per Day Deal, Vishav Bharman Parisar, A-B, Press Complex, AB Road, Indore (MP), 452001, Phone : [protected] by courier mentioning on the packing iBall Tablet Slide Cuttle A4 (2-16Gb)
On unpacking it was found that another model iBall Slide Gorgeo 4GL was kept in the packing whereas the supplier must have sent ordered tablet iBall Tablet Slide Cuttle A4. Keeping inferior model of tablet in the packing and sending it to me was by an oversight or intentional the supplier knows better.
On 06/07/16 I made telephonic complaint with Aramex, the actual supplier, on their phone no.[protected]. They asked order no. for checking their record which was immediately communicated. But Aramex kept silence and there is no communication from them till now.
Also on 06/07/16 I sent email communication about this matter to Shopclues as reply on their email communication dated 05/07/2016 and requesting to arrange supply of iBall Tablet Slide Cuttle A4 (2-16 Gb) actually ordered by me. Subsequently it came to my notice that this email failed to deliver permanently. Next day on 07/07/16 I again email communication to Shopclues in this regard. It appears that same is the fate of this communication.
I am therefore approaching you in this regard. Please help in this matter.
Yours faithfully
Dated: 08/07/2016 Zahir A Khan
Email ID: [protected]@gmail.com