ShopClues — Not Refunding my money

I have placed online orders on 25 September 2020 through which I paid total amount of cluebucks 353 RS. 49 rupees left so it turned for cod just for 49 rupees amount they charged 39 processing fee cod After placing my order I found one of the product I ordered that is mistakenly a wrong product so I cancelled the order id[protected] socks set of 5 quantity 2 price - 418 & in form of cluesbucks deducted 269 & cluesbucks +34, I cancelled this order but still showing cancellation request received by customer & I didn't get my refund amount 269 for order[protected] & order id[protected] earphone that too undelivered please refund my 84 cluesbucks for this order too if you can't deliver it, refund my total amount 353 for both orders, whenever call your customer agents are not cooperative they say without check its cod order please refund my cluebucks amount

Regards
Anmol Kumar

Order id - #89814886, #[protected]