ShopClues — Reach cogent

Address:	Kollam, Kerala, 691013
Website:	www.shopclues.com

Hi
I had ordered (Order no.[protected] one "reach cogent" for rs 3099/- (Excluding delivery charges, ie, rs29/-) on 03 jun 2016, at01:41 pm and it got delivered on 10th june, friday. But this is just useless as it does not have battery backup, with loosing power with no time and some other proclems, totally i;m n't satisfied with quality of the product, as this appears to be a fake product si filed a return request (15th june 2016), ie, id num: 2894902. But no reply concerning the return of the product, so i mailed, but no use, there where taking 2 or 3 days for replying a mail. So i call to coustomer care yesterday (20th june 2016). The coustomer executive told that they have to confirm the refund process, it takes 48hrs, another two days, this is just rediculous, today i checked my account status it's just shocks me, says that the return rejected now, this is really disgusting and frustrating. First they sell fake products and if someone wants his money back, they just say "rejected." i think shopclues and its merchants have indulged in some kind of grave fraud and they are duping their customers of huge money. I request you to please help me to get my money back. Thanks in advance and hoping for an early resolution.