[Resolved]  ShopClues.com — Article not received, wrong information and not sharing any info

Address:

New Delhi, Delhi

Order no#[protected] Date- 27 Oct 2014, 01:00 PM First followup for delivery- 20th nov'14 Response- Based on your concern, we have forwarded your case to our courier partner for arranging delivery on urgent basis and we are following up with them. Second followup- 24th Nov'14 Response- We apologize for the inconvenience. As per the latest update, the product you ordered has been returned back to us and we will not be able to reship it. Hence we are processing the refund of your order. The amount would reflect in your account within 7-9 business days for Debit Card/15 business days or in the next billing statement of Credit card/4-5 business days for Net-banking from the date of refund initiation. You will shortly receive an automated update with the payment details. Third followup- 26th Nov'14 Resonse-We sincerely regret for the inconvenience caused to you. We have checked and found that the order is returned to us from the courier company due to some unforeseen reason. As the product was under deal at the time of placing the order, hence, we are unable to re-ship it. We are processing the refund of total amount, paid against this order. The amount would reflect in your account in 7-9 business days for Debit Card/15 business days or in the next billing statement for Credit card/ 4-5 business days for Net-banking from the day of refund initiation. Forth followup- 12th Dec'14 Response- We sincerely apologize for the inconvenience caused to you. As per the latest update, we regret to inform you that your order has been returned undelivered from your registered address. We are unable to reship the order, hence, we have forwarded a request for refund. The amount would reflect in your account in 2 weeks. As soon as refund gets processed, you will be notified on your registered e-mail address. Fifth followup-13th Dec'14 Response- We would like to inform you that the refund for your order is in process. You will shortly receive an automated update with the payment details.(Executive-Amrit) Sxth Followup- 15th Dec'14 Response- We regret for the inconvenience caused to you. Based on your concern, we have coordinated with courier partner and confirmed that the order has been delivered at your shipping address. Kindly acknowledge the delivery of your order placed at ShopClues.(Executive-Amrit) Seventh followp- 16th Dec'14 10.30 AM Response- We regret for the inconvenience caused to you. Based on your concern, we have coordinated with courier partner and confirmed that the order has been delivered at your shipping address. (Executive-Amrit) Eighth Followup- 16th Dec'14 11.30 AM Response-We have been trying to contact you on your registered mobile number [protected], however, could not connect through as the call went unanswered. Request you to please share an alternate number . With reference to your order 24931467, your refund request has been forwarded to our concerned team. We apologize for the inconvenience caused to you. The amount would reflect in your account in 7-9 business days for Debit Card/15 business days or in next billing statement for Credit card/ 4-5 business days for Net-banking from the day of refund initiation. (Executive-Sanchit Sharma) How irresponsible and fraud company that there is no information regarding shipments and gave always wrong info to customer.They are still keep my money at their end since more than 50 days. i am chasing them for their contacting their management team but still they didnlt ready to give me any email/contact no. Now i want to take legal action against them and preparing the draft for my consumer rights.