ShopClues.com — Brought a mobile-old damaged

Address:	Bareilly, Uttar Pradesh, 243202
Website:	Shopclues.com

I bought a mobile gionee marathon m5 lite order no.92938741 on 9 june 2016. The mobile which was delivered to me was damaged and old, it was earlier sold on amazon.Inside the box i found a bill of the same mobile with same emei no of amazon site. I requested the customer care about the issue ans asked them to refund my money. After several days of suffering i was informed that the merchant has accepted the return but without informing me they generated a another order (Order no.[protected] date 11 july 2016 and sent me another mobile. When i called the shopclues customer service and asked them to cancel the second automatically generated order and refund my money, they told me that they cannot cancel the order and asked me to deny to accept the courier.
After so many days the courier came and as asked i denied to accept the courier. But despite this still my money is not refunded and i am going through a lot of mental trauma as i have to call them daily to remind of the return. These online sites have no idea what the customer undergoes through.
Kindly help me to get my return.
I have suffered a lot.