ShopClues.com — Damaged white board not getting returned [order 62465741]

Address:

Gurgaon, Haryana

I had ordered a WhiteBoard (2' * 1.5') from ShopClues website on 23rd July 2015. When the board got delivered to me on 28th July 2015 it was damaged. I had asked for return on 28th July through Shopclues website (Return Number: 1836363). However, it got rejected from Shopclues stating only damaged product can be returned. I call their customer care and told them that I have received a damaged product and want to return. He again raised the return request and it got rejected again stating the same reason. I again called their customer care he again raised the request and it again got rejected. Finally, I called their customer care on 30th July and asked the guy to bring his manager on line. I spoke with the manager and he said item will be returned, however I haven't received any communication from Shopclues about return.