ShopClues.com — defective product received....and not taking action to solve

Address:

Mumbai City, Maharashtra

THIS IS MY ORDER NUMBER OF TWO PRODUCT32511673 AMOUNT OF RS 475...TOSIHBA BAGANOTHER OORDER NUMBER IS 32168155 AMOUNT OF RS 479...LAPTOP BAG...AMOUNT OF RS 475 + 479=954I HAD RECIVED THIS BAG ON SAME DATE...SHOPCLUES HAS DELIVER ME THE PRODUCT DEFFECTIVE AND DAMAGE...OF BOTH PRODUCT...I IMMEDIATELY GIVEN REQUEST FOR RETURN...BUT SHOPCLUES HAS TAKEN 6 DAYS TIME AND AFTER THEY TELL ME SENT PROPER IMAGE SO WE COULD CONFORM FROM MERCHANT...I HAD SHOWN THE DAMAGE AREA OF 3-4 PIC...AND AFTER THAT NO RESPONSE FROM SHOPCLUES...AND THEY HAD CLOSE MY COMPLAINT...AND SENT M, SG NO ACTION TAKEN BY CUSTOMER...EVRYDAY I M INTIMAATING THEM, , , BUT THEY ARE NOT TAKING ANY ACTION...PLZ RESOLVE MY COMPLAINT AND GIVE ME SATSFACTION OF BEING AN PART OF COMPLAINT FORUM...