ShopClues.com — No refund - More than a month

Address:Chennai, Tamil Nadu

I have ordered a Casio Edifice watch from Shopclues.com Found that it was a duplicate and didn't even work. This happened on Mid of November. Submitted a refund request immediately after receiving the product. I had been contacting them for the past one month and they say we have not yet received the product from the courier people. Wondering which courier is shipping for more than a month. They delay the refund purposefully to gain interest from bank. F. !! Hell with shop clues.
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I have checked the courier service's website and found that the returned product got delivered to ShopClues on 10th Dec itself. But the customer care at ShopClues say it is not updated at their end.
I seriously ******up myself with shopclues . . . :(
Dear Customer,

We sincerely apologize for the inconvenience caused to you. We request you to share the order details with us so that we can get this checked & revert. For other assistance, reach us at shopclues.com/help.

Regards,
ShopClues Support!

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