ShopClues.com — Order not delivered after more than a month. not able to cancel order. no refund given | |||
Order number 24273345 was placed on 22 Oct 2014, 01:04 PM. estimated delivery was updated as Between: Mon 3 Nov and Tue 4 Nov. I checked after 10th Nov on the website(both Shopclues & Ecom express) and the status was shown as "Undelivered - Returning to Origin" Since both Shopclues & Ecom express have a HORRIBLE CUSTOMER CARE SERVICE, I AM NOT ABLE TO CANCEL THE ORDER, NOR IS THE ORDER DELIVERED, NOR IS THE ORDER REFUNDED Around 8th of Nov, after much googling & multiple phone calls, I was able to reach to an ECOM express customer care representative & he said they have a backlog of 50thousand shipments stuck at bangalore & will be delivered in 48 hrs. I checked after 2 days & saw the status that "Undelivered - Returning to Origin" since then I have been trying to reach Shopclues & ecom express. Both lines are always busy & never get through. I do not need that product anymore & want to cancel the order, but there is no option to cancel it now. I emailed the Shopclues Customer care & they said they will refund once they receive the shipment back. the ECOM xpress website shows that the package is at Bangalore. then why are they not delivering it. I AM NOT RESPONSIBLE FOR THE DELAY OR LOSS DUE TO ECOM EXPRESS. I JUST WANT MY REFUND TO HAPPEN. Was this information helpful? | |||
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We are getting this looked at & will get back to with updates on the same. Apologies for the inconvenience caused.
Regards,
ShopClues Support!