ShopClues.com — Packet not delivered after 16 days of Order

Address:

Panipat, Haryana

Hi, I have bought one Lenovo Laptop from Shopclues Order # 61108416 on 12th July 2015 and made the payment through my Credit Card, everything was going well and I got message on 14th July that this order shifted to any other merchant due to non availability of stock in current merchant, anyhow packet was dispatched on 17th July and till today it is showing under transit, I have called and mailed many tome to Shopclues but they can't even track the packet, this is very shameful that after 11 days of dispatch the packet they can't track the packet and I don't know when they will deliver it, also they are unable to cancel this order and not refunding my money, please help to resolve this either arrange to deliver the packet or refund my money.