ShopClues.com — Refund not processed for the damaged product

Address:

Coimbatore, Tamil Nadu

My name is Rajasekaran and my mobile no is [protected]. I have placed an order in shopclues.com to order the product "Stylish Helmet (Light weight) multi Color Premium (F12) (QTY:1)" with the order no 57883845 on 22 Jun 2015, 08:17 PM. After a lot of conversation with shopclues.com and aramex courier I received the DAMAGED product on 29-Jun-2015. After that I filed a REFUND since I received the damaged product. They asked me to send the proof for product and packing, I uploaded the images for both of them. Status is still "Information Required-Pending Customer Action". I have asked them why the status is still like that since I provided all the necessary details, I didnt get proper response. Also I have provided my bank information to refund my amount. It seems they are trying to cheating. Please take necessary action and help me to get my amount back.