ShopClues.com — refund of payment made thru debit card

Address:

Mumbai City, Maharashtra

my order no 25379183 dt 1/11/14 rs 238/ paid thru debit card was cancelled. this as comfirmed by you by sms gt 2/11/14.and also by email dt4/11/14 as per the email payment was to be recd within 7-9 business days for debit card payment. i e by 15/11/14 at the latest. today is 18/11/14 but no sign of refund in bank. actually i wanted to change order for same item i e flip cover for 1s phone from different seller which also offered a free scratch guard with price rs228/. i paid rs 258/and got it delivered on a cod basis. i was hoping you would ajust amount earlier paid against the changed order. but was told by customer care that i have to pl a seperate new order and ask refund of old order. it has become difficult to contact u. hope my refund though small is recd by me