[Resolved]  ShopClues.com — Refund of the amount for a fake or duplicate product

Address:

Vellore, Tamil Nadu

Sir / Madam I would like to inform you that the merchant/dealer as well as shopclues website has cheated me by providing fake and not worthy goods. I m mentioning the points 1) The product which i ordered is " Beats by Dr. Dre Monster Headphones " whose original price mentioned in your website is Rs 11990 after providing a discount of 95 % it is priced at Rs 590. But the product i received was a duplicate or fake one which can be obtained for a price tag of Rs 50. My claim for the above point will be that how can a online website support a merchant to sell a fake or duplicate product and spoil the brand name as well as cheat the consumer. To strengthen my claim i would like to mention that all the products bought from shopclues are original ( which appears as scroll message in your website). 2) The second claim would be the warranty. as per the website the product is covered under manufactures warranty for 6 months. I would like to know which manufacture will provide a warranty for the fake or duplicate product.by providing false description of the product and cheating the consumers hard earned money. 3) The product obtained doesn't have a serial no or bar code. which are very necessary for a warranty claim or to check whether the product is genuine or not which was not available in my case. the first would be to get a compensation from the merchant for the trouble and mental agony and the second would be against the website for allowing such merchants to sell the fake and duplicate product on the online and misguiding and misleading the consumers. i would also like to add up at the last that when i claimed for the refund of the money by stating all the reasons with valid explanation there was only one response from their side that the product ordered is the same as specified in the site.