ShopClues.com — Return & Refund of Damaged Product

I purchased a set of Headphones from them which turned out to be defective and damaged out of packing and now when i am trying to return the same to them since past 3-4 days and they are not even helping me stating that their systems are down and i need to call them after 1 hour Below is the link of the product i purchased: http://www.shopclues.com/sony-ex-200-earphones-with-carry-case-and-good-sound-quality.html
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Dear Pranjal,

We sincerely apologize for the inconvenience caused to you. We request you to share the order details with us so that we can get this checked & revert. For other assistance reach us at shopclues.com/help.

Regards,
ShopClues Support!

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