ShopClues.com — Want to replace[protected]

Address:

Hyderabad, Andhra Pradesh

K Srinivas Feb 21 (2 days ago) to ShopClues.com Kindly reply on Urgent basic. On Fri, Feb 20, 2015 at 10:17 AM, K Srinivas wrote: Is this time is also not sufficient? It's nearing one month now? Do i get the replacement material or not. On Mon, Feb 16, 2015 at 1:47 PM, ShopClues.com wrote: ##- Please type your reply above this line -## Shopclues Support, Feb 16, 1:47 PM: Dear Mr. Srinivas, Thank you for shopping with ShopClues.com. This is with reference to your order no. 34021110 placed with us. We apologize for the delay and inconvenience caused to you. We have forwarded your concern once again to the merchant and we will update you soon for the same. We request you to kindly allow us some more time in order to expedite the process. Please be assured this time we will definitely revert you with the best possible resolution from our end. We always value our customers and always take care that their interest and faith remains protected. Best Regards, Customer Support Team Akhil ShopClues.com kasichayanula Srinivas, Feb 14, 3:26 PM: Dear Supratim, This question is raised on 28.01.2014 and the photograph sent. Now after 2 weeks followup asking for the picture again. Kindly provide the replacement item in good condition immediately or else i will take up this order with your higher up's. Provide the Shopclues Grievance Cell contact person phone number. Thanks & Regards, Srinivas Attachment(s) IMG_20150129_221858.jpg IMG_20150129_221932.jpg ShopClues Support, Feb 14, 1:52 PM: Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your query regarding order. We apologize for the inconvenience caused to you. We are coordinating with the courier partners as well as with the Merchant. Meanwhile, kindly confirm that the packet received by you, was in intact condition, packed with shrink wrap and within ShopClues packaging. Please provide us with the images, highlighting the outer box condition so that the matter could be investigated further. Please be assured we are trying our best to resolve your query at the earliest. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Supratim ShopClues Support ShopClues Support, Feb 13, 10:27 AM: Dear Customer, Thank you for contacting ShopClues.com. This is with reference to your query regarding order no. We have forwarded a request to our concerned team and we will try our best to get you a resolution on priority. We regret for the inconvenience caused to you. You can track your order status at : http://www.shopclues.com/trackorder For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Asif Siddiqui ShopClues.com ShopClues Support, Feb 12, 10:56 AM: on the behalf of customer: i got the damaged product so i raise the return request file kindly check it and i also uploaded the pictures so please accept it and do the needful help as soon as possible and please arrange the courier boy to pic my product from my address. regard, rachna yadav kasichayanula Srinivas, Feb 12, 10:39 AM: Is this still not overdue? How much more time does the vendor take on this order for replacement? Expedite it's Urgent. Thanks & Regards, Srinivas Kindly revert it is very much overdue now kasichayanula Srinivas, Feb 10, 1:21 PM: Kindly revert it is very much overdue now ShopClues Support, Feb 6, 4:09 PM: on the behalf of customer wants the replacement as recd the damaged product kindly look into the same as soon as possible. ShopClues Nitin Singhal kasichayanula Srinivas, Feb 6, 3:51 PM: Kindly revert as it's already 4 working days passed ShopClues Support, Feb 4, 7:53 PM: Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your query regarding the order. We have forwarded your concern to the merchant and once we will receive an update we will inform you. It usually takes 3-4 business days, however, due to non–availability of merchant, it might take 1-2 days longer. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Supratim ShopClues.com kasichayanula Srinivas, Feb 2, 3:57 PM: Dear Akshat Saharan, Thanks for your reply. Please be noted that i have placed the Order on 13.01.2015 expecting fast delivery from ShopClues. But the order shifted to other merchant and ultimately the product received is damaged. Kindly send the replacement material at the earliest as we are in want of material on urgent basic. Waiting for your quick response. Thanks & Regards, Srinivas Shopclues Support, Feb 2, 11:06 AM: Dear Kasichayanula, Thank you for shopping with ShopClues.com This is with reference to your query regarding return for order no. 34021110. We apologize for the inconvenience caused to you. We have forwarded your concern to merchant and once we will receive an update we will inform you. It usually takes 3-4 business days, however, due to non–availability of merchant it might take 1-2 days longer. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Akshat Saharan ShopClues.com kasichayanula Srinivas, Feb 1, 9:55 AM: Please find attached the photographs Glass part completely broken Attachment(s) IMG_20150129_222053.jpg IMG_20150129_221922.jpg ShopClues Support, Jan 31, 2:18 PM: Dear Customer, Thank you for shopping with ShopClues.com. This is with regards to our previous communication, kindly share the required information to proceed your request. Please note we would require the information within 48hrs, failure which we will be unable to process your request. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Supratim ShopClues.com ShopClues Support, Jan 28, 6:05 PM: Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your order placed with us. We apologize for the inconvenience caused to you. However, to process further, we request you to fulfill the requirements as mentioned below and send it to us within 48 hours so that we can expedite the process. 1. Image of outer box with shipping label pasted and clearly visible. 2. Image of inner packaging and box. 3. Image of product clearly showing the damaged part / section. Please note that your request will be forwarded further, once all of the above mentioned requirements are fulfilled. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Supratim ShopClues.com kasichayanula Srinivas, Jan 26, 2:32 PM: Product damaged Cheers, ShopClues Support Team.