[Resolved] ShopClues.com — Wrong Item Delivered

Murugank30

from Vellore, Tamil Nadu

Address:

Vellore, Tamil Nadu

I have ordered Bike helmet Stylish Medium Size(58") Shopclues order Number: 59343953, but i got local make j.bhumika helment from Merchant.When put return request to replace Item.Shopclues told, there is no Pickup service available and asking to send the same to shopclues address.I had already paid my Money Rs.828/= including shipping charge. Please find return Request Number :1696697 I am not getting proper response from Customer care.Please help me. Here i had attached snap shot of received helmet photo.

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Complaint marked as Resolved

No response from shopclues, they delivered wrong item and asking to send back to replace.They didn't pickup wrong Item from my location.

Jul 21, 2015

Updated by Murugank30 Today i have received mail from shopclues regarding return request, they were asking to provide different location pin code for reverse pickup.Shopclues contact toll free Number:[protected].On emergency purpose i was ordered this helmet, after 10 day delivered wrong item.Now they were asking to return wrong item to shopclues address from my location.They are saying reverse pickup service not available for this location.