ShopClues.com — wrong product and wrong features

Address:

Allahabad, Uttar Pradesh

i've purchased two product from shopclues.com 1-nova hair straightner & curler order no.10950066 and 2- dark brown color polar fleece jacket.The product (1) i've got is same as shown by them but the features and description is not same, it is not a straightner but only a curler, there is no use of curler for me and the (2) product i've got is totally different in color, wrong in size and also defective. After so many complaint they pick up my product (1) to replace it but again they send me that same product and now they finally deny to return my money back and to replace it. They gave money back policy within 10 days if not satisfied with the product and i'm not at all satisfied. i'm suffering since more than a month and harrased by them.Please help me i want my money back.