Shopee — Received a blank packet. Product was not received

Ordered realme Buds neckband from Shopee which was delivered by Met Style (seller)
Order date - 13th Jan 2022
Delivered on - 17th Jan 2022
Order ID - [protected]
Received blank packet then tried to get the refund amount but company refused.
Return Order ID - 220110CW330C2X

Amount which was paid - 349rs