Shopsy — I am Complaining About Careless Customer care Of Shopsy

I ordered a Item from Shopsy On 10th October for The occasion Of Diwali. the App was showing That I will Get My Order on 21st October, But It has been 23 Days I dont even Got My Product. my App Was Showing me product Has been Delivered, But Its Not ! I called Customer Care Support But They Are So Much careless they Dont even Call Back, If they Call Back They do a Missed call for 1 second. And If I picked up Their call No one talks to me .. i raised Complaint on shopy 4 Times But They Didnt respond me and they upload on shopsy that my Issue is resolved. But its not Has been Resolved .. they Are Not Even Giving my Refund Back .