Shopsy — Iam not get my order

I am not get my order but customer service representative told to me order was delivered.I don't get any information like msg or delivery boy call . where is my order how to get that .ofter conversation with support team they neglected replays they don't enquiry for that order .if can understand reply me where is my order how to get this. really this is bad experience to this app don't like this and don't tell anyone to use this