[Resolved]  Siemens Home India — washing machine not working since 8th dec 17

Address:Mumbai City, Maharashtra, 400053

I had complained in mumbai to siemens for washing machine not working nutronics enterprise which attends their complaint told me finally on 30 th dec that a pipe who release vaccuum is cut and will come in 5 days (This visit was after umpteen phone calls made)

On 8 jan again i called up nutronic enterprise as no revert from them i was told part is in-transit and will reach in 5 days. I insisted that they give me a final date - then came another version that we have not found the part and searching for it. Then i insisted how many days it will take them to search then there person said part is not available better replace the machine. This is after 1 month of follow up. The machine was earlier washing but not drying. After various visits from ms. Nutronics the. Machine has totally stopped working - gitesh bhatia
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Feb 9, 2018
Complaint marked as Resolved 
Siemens Home India customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2018
Siemens Home India Customer Care's response
Dear ‎Gitesh,

We regret the inconvenience caused. Please share your contact and location details here so that issue can be looked into on an immediate basis.

With Regards,
Siemens Home Appliances Team
Jan 28, 2018
Updated by Giteshb
Comments
Gi Giteshb
0 minutes ago


The tube part arrived finally on 27th jan . The water not flowing out problem still not resolved . Almost 1.5 months have gone by .

Horrible after sales service of Siemens
Jan 28, 2018
Updated by Giteshb
I am in Mumbai . Complaint job no[protected]
Jan 28, 2018
Updated by Giteshb
I have a hitachi refrigerator- those guys after complaint reached the next day and fridge was working after replacing spare part on the next working days - that is called ###
Jan 30, 2018
Updated by Giteshb
Finally “senior technician “ came on 29 th jan . Sensors and pumps to be changed . Estimated cost rs 22000/- with no warranty for spares

Basically asking to dispose off the machine . Why after 2 months ?
Feb 09, 2018
Updated by Giteshb
Not resolved. I disposed off Siemens machine and bought LG
Complaint comments 

Comments

The tube part arrived finally on 27th jan . The water not flowing out problem still not resolved . Almost 1.5 months have gone by .

Horrible after sales service of Siemens
My OTG oven is not working.
Not able to ON it.
It’s not getting the power supply somehow.
Get checked with electrician, there is no problem found in electrical point.

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