My mother who is 75 years of age and a senior citizen was travelling from Mumbai to JFK via transit in Singapore in Business Class on Singapore Airlines on 18th October, 2022. On landing in JFK on 19th October, 2022 she waited for her bags to arrive but only one bag arrived out of the two she had checked in. This was informed to the SQ staff at JFK Airport and they assured her delivery of her bag in a day or two. We have been following up vigorously and regularly with SQ and also emailing them but till date which is now over 50 days there is no information from them nor are they replying diligently to our mails or calls. My mother has a heart condition and all her prescription medication was in that bag along with many of her clothes, accessories and food items. The JFK lost and found office keeps on informing us that the bag has been found and it will be delivered but it's now 50 days and till date there is no sight of the bag. We call the SQ office and they inform us that they are yet trying to locate the bag. So two departments are giving conflicting information. We have really got frustrated in following up as we are not getting any correct picture nor any proper service from SQ. We are shocked at their complete callous attitude in the matter as firstly my mother is a senior citizen and requires her medication urgently and also there is no news from SQ public affairs even though we have written to them several time. We request your good offices to kindly look into this matter urgently for us and help us out in the matter.
Thanking you. Was this information helpful? | 
Post your Comment