Skoda India — Accelerator noise issue on very next day of CAR delivery

Address:

Panvel

Dear Sir/Madam,

I would like to lodge formal complaint with you regarding the problems I am experiencing with my new vehicle bought recently on 14Nov2023 & would request your intervention to correct these problems immediately.

Upon driving, very next day of Car delivery, I started experiencing uneven issue with the accelerator & as its throwing some bad noise during acceleration (40-60 KM/H speed). I am very disappointed and shocked from what happened and I find the situation very irritating. New cars simply don’t do that. I took my car to Car dealer then to Car workshop, they had trial from all their master technician but could not give me proper resolution. I asked to raise concern to Company but they did not raise it during 1st week of Car delivery. After 3-4 visits to SKODA Turbhe workshop, they have raised my issue to company expert. SKODA expert has looked into the issues but didn’t find or provide any solution yet after 2 days investigation.

While I do understand that manufacturing errors do happen, still I can’t comprehend the fact that the car was not tested before handover. This is not the type of product I would have expected from a manufacturer of your size and reputation.

I demand fixing of the problem as well as compensation for the waste of my time and money.
Please find below Car registration & other details for your reference. My expectations are high; please don’t disappoint me again.

CAR registration Number: 23BH6985L
RTO: Panvel, Maharashtra, India
CAR Dealer: DR AUTO technologies PVT LTD, D505 TTC Industrial area MIDC Turbhe, Navi Mumbai 400705
CAR model: Skoda SLAVIA 1.0 AT Style TSI Warranty : 4 Yrs.
Date of Purchase: 14Nov2023

My Details:
Name: Sushant H Savale
Phone: [protected]
Email: Pharma.[protected]@gmail.com
Address: Rasayani, Panvel-Raigad 410207