[Resolved]  Skoda India — Bad customer service & No value for Customers

Address:	Thiruvananthapuram, Kerala, 695004
Website:	marikarengineers.com/Skoda

Hi,
I met an accident on Sep 8th 2016 and had given my skoda Rapid to the Marikar skoda Trivandrum showroom on Sep 9th 2016. Since the Insurance process is initiated and the surveyor had checked the vehicle and requested the service manager to Order the parts. he had ensured to give an advance amount as early as possible since the service centre folks had asked for 15 days to deliver the parts.
Now, today on October 24th, I had requested an update on my Vehicle repair status and the service guys had replied that they haven't ordered the parts till today. They are asking for 20 more days to get the parts and to work on.

Realy pathetic on the after sales service of Marikar skoda and no caring is given to the car and there is no value for the customers. Even if the 13 lakhs car is with them and the insurance amount will be credited within 2 days, they are not willing to order the parts. I had requested them to order the parts while i shall give them an advance of 10000 as a security, but they don't have a trust on customer since they stand and argue for an advance of higher amount which is to be delivered from the Insurance company.

is this the way they are treating a customer? I have never seen a Showroom like this treating the customers as fools. Kindly requesting a solution on my concern.
I beg everyone not to buy any vehicle from Marikar skoda since the welcoming face won't be there after you buy it from them. I had spent all my money for this car and still running behind the showroom for each and every small things due to the inefficiency of people within the service center.

Hereby attaching the estimate given by Marikar skoda for more clarity.