[Resolved]  Skoda India — bad workshop coordination service

Address:

Mumbai City, Maharashtra

Was mailed this evening to autobahn... Mumbai :

Hello haren,

My car yeti-elegance... Mh 03 az 3533

After a very long time i am forced to write to you... Basically to bring to your notice and to effect absolute coordination in the workshop... Kurla.

Till date even for small work i have always utilised your services teh records will bear out. My yeti is 6yrs old and going strong and presently no intention of parting with it.

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As this issue deeply concerns hdfc-ergo, i am perforced to bring to your notice...

Briefly :

On 01.09.17 my car was sent to the workshop on flatbed truck... Arranged by the workshop. Extensive - damage caused by rats mainly the heavy rains of that week, a dent in the dicky door etc..
In fact when car was being loaded 2 huge rats jumped off from the engine compartment...!!!

04.09.17 i visited the workshop to review the damage and measures thereof for speedy rectification... And immediately same day thence at 12.30 hrs or so. Claim was raised.

On 07.07.17 i made enquiries and was informed no surveyor had yet approached and that the estimate was ready. I asked for copy of it to be mailed... To me. Not done... Still
Immediately took up the matter with hdfc-ergo who said they would at once look into, given my relationship with them.

Today 11.09.17 i am informed by hdfc-ergo.. That the survey was ' duly done on 05.09.17 ' itself by surveyor mangesh more... And that the quotation was not received by them still!

Contacting ab utter confusion was the result.. Again as no surveyor, estimate ready.. Etc etc..

Thus valuable days lost by me with my car idling in the workshop...-; (

Had to reluctantly call up skoda and mr. Ajay shinde vp-skoda..., who is known to me... For some guidance in this fiasco.

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Intimating the above said to ab later in the day... Got a call informing me the work be taken up.

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This is in gross bad-taste of ab blaming hdfc-ergo who had done their work... While ab was napping... And resultant inconvenience to me...!!!

Regards and trust some spruce up in the works management... No further delay in my receiving back my car earleist

Cheers.

Anand
[protected].
25226163 and 25273840
[protected]@gmail.com