[Resolved]  Skoda India — Being over-charged to resolve an issue

Address:

Mumbai City, Maharashtra

Dear Sir, This is with reference to my Skoda Rapid MH43AJ9036 purchased in 2012. The car has only run 15, 651 kms and service annually at the Autobahn enterprises, Kurla workshop. Last paid service was done on April 8, 2015 On July 14, I noticed the engine malfunction light on the dashboard and immediately scheduled a service appointment with the Autobahn Enterprises, Kurla workshop for the next day July 15, 2015. There was no real problem that I noticed while driving the car but still took the car to the workshop. On inspection by the service advisor, I was told that only the ECM bracket may need to be replaced because the ECM had fallen from its place. However, service advisor said that only after the VAS scan, exact problem could be determined. Kurla workshop took 2 full days to diagnose the issue and concluded on Friday, July 17 that the wiring harness needs to be replaced. Service advisor assured me that he will take the issue up to Skoda to provide a free replacement because only 1 wire from the complete harness needs to be repalced. Saturday, July 18 was a public holiday and on Monday, July 19 I was told that due to no internet connectivity, no further diagnostic work could be performed on the car. However, I was given assurance that I will receive the vehicle on Tuesday, July 20 (I don't know how because when the diagnosis is incomplete, how can work be completed and vehicle be handed over on the next day??) After all the talk about trying to get me the wiring harness free under warranty, the estimate for the issue was provided to me today, July 21 after 4 business days from the time the vehicle was handed over to the workshop. I fail to understand that for a vehicle that is barely running 5, 500 kms per year and undergoing regular maintenance, how can there be a sudden need for the complete wiring harness to be replaced at a cost of Rs. 10, 000 ++?? This problem should not have occurred and for a brand like Skoda, issues like these must be addressed proactively and transparently. Moreever, the service advisors are not transparent in their communication. On Tuesday morning, service advisor tells me that wiring harness will take a week to arrive. Then on Tuesday afternoon, he informs me that wiring harness has been ordered and will arrive the next day. This clearly shows lack of transparency on behalf of AutoBahn Enterprises Pvt Ltd. I'm writing to seek a free replacement on the wiring harness. Please call me on 91-[protected] to discuss the matter. Regards, Mayur Dusija 91-[protected]