[Resolved]  Skoda India — Car Not Starting, poor service from service center in trivandrum

Address:

Thiruvananthapuram, Kerala

It was purchased in August 2013. The car was not starting on June 01 2015 and the car was taken on tow to Skoda Service Center, Trivandrum for the repair with Kilometer reading 14, 399. The car was with the custody of the service center in Trivandrum till 10th June and was informed it is ready. We took the car from service center and on way the same problem happened. The car got broken down and not starting again. We waited there in road for 3 hours to seek your service, which is very very worse. Service center in Trivandrum kept the car for 10 days and used the car for 33 kilometers and they are not capable to find out what the problem is and did nothing to resolve the issue. The service center in Trivandrum is not at all taking any effort to find the problem as the car is still under warranty period and the service center took no effort in giving a replacement car also. We are 110km far from your service center and it is not easy to go and check the status in service center in Trivandrum. We really regret for buying Skoda Rapid and service is the worst we have ever experienced. The car is not yet 2 years old and we are already facing problems with the car.