[Resolved]  Skoda India — Complaint regarding surah service centre and executives

Address:

Surat, Gujarat, 395001

To, skoda service date - 28/09/2016

Ub: complaint regarding surat service centre and executives

Respected skoda,
As i’m till date prowd owner of skoda laura from 5 years and till date now having single issue with it but when i decided on 8/9/2016 to give my car for routine service to skoda service in surat that was the day i lost my faith in skoda service.
It took 4 days to return my car from service which is i had provided my car to them on 08/09/2016 they returned it on 11/09/2016.
1. As i have provided my car in skoda service-surat for routine service with the customer executive mr. Kalpesh bhalani with the mobile no.[protected] he had called me thrice that day for service related querries whichi have replied in either affirmative or negative.
One of the problem was rain wiper at the time of providing service they said it is 10% faulty and need to changed which i replied that i will change in next monsoon but after 4 days of service when i used wiper it was 90% damanged and i had no other option but to change it.
When i called kalpesh bhalani for this issue he said you need to come and wait for 2 hours which was a 5 minute work and the whole wiper was changed or damaged by skoda service-surat.

2. The most important problem was esp/abs error (Light continuosly blinking) which was never happed before the service so that when i have received the error on 12/09/2016 which was first time i recived this error but i wasnt took it serious but after couple of days i. E on 15/09/2016 eps/abs error was started blnking continously so that i have called mr. Kalpesh bhalani again so he gave me appointment on 24/09/2016 and went to skoda on 26/09/2016 where i met mr. Himanshubhai who without getting trial first told me change the sensor which cost around 10000/- but they will change it with discounted price of 5000/- i mean this rediculous that first they fault my car and then changing each and every parts.
Then he took 20km trial and suggest me to call again when the eps/abs error shows continusly (At the time of trial error was blinking then too he decided to avoid it)

When i called on 27/09/2016 at the time when error was continious as per mr. Himanshu told me the represtitive guide me that we can provide you service appointment on 7/10/2016 i. E after a week.

3. The problem for which i gave my car to skoda service-surat i. E car racing highly on 1st and 2nd gear which is not preferable they have not solved this matter nor that time nor now.