Skoda India — customer asked to pay for replacement

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Chennai, Tamil Nadu

my skoda yeti regn no. tn45d7315 was bought in oct 2013. has done 10000 kms no complaints, serviced twice as per company(Gurudev motors} third free service due at 15000 or one yr had developed burning smell from engine compartment detected and sent to guindy workshop chennai for rectification of problem.was initially dismissed but on insisting on a written certification was examined thoroughly by service team and reportedly contacted manufacturers messrs skoda auto india who advised replacement of clutch at customers cost. am extremely upset with the casual approach to a serious and expensive problem and attempt by service team to blame the customer for the problem, for example was told by engineers about clutch riding and how such sensitive machinery can be mishandled. whom are you making these machines for and where is the question of misuse? Is it too much to expect to be given a trouble free vehicle without putting customers thru a lot o[censored]nnecessary agony . am still waiting for a reply from skoda. I cant help adding that if such a thing had happenened in Germany the whole batch of cars would have been recalled for inspection. The day the incident happened I was driving in a crowded suburb of Chennai Mylapore and was stopped by passerby who asked us to stop the vehicle shut off the engine and get off because of the burning smell. But one member of your service teams is happily telling me that there is no fire hazard. Expecting a prompt reply and remedy to a distressing problem.Thank You. Ravindran