[Resolved]  Skoda India — Employee behaviour

Address:	Rangareddy, Andhra Pradesh, 500018
Website:	www.skoda-auto.co.in

To experience the most ridiculous service please visit the skoda service at sanath nagar, hyderabad. This is not the first time but it is a repetitive behavior of the staff at this service center. Once over the phone the receptionist misbehaved and she went way beyond her limits and started abusing. And yesterday when i called up to check if my car repair estimate had been done or not an advisor named veerababu spoke in such a disgusting manner that i completely felt and now strongly believe that skoda customer service is the most horrible service ever. I am planning to just sell of my car rather than speak to such useless people everytime i have to get a service done. Never ever will i buy or recommend skoda to anyone going forward after such terrible incidents. This person also went up to the extent of lying saying that his senior was inspecting the vehicle but when my husband called up that so called senior he was in banglore. Very happily these people told me that just for estimation of the damage it would take 2 weeks and repair 2 months - for a short circuit that happened near the dashboard and burnt a palm size portion of it. And the best part comes when i ask for the cost estimate, i was told just 3 lac rupees. It is really worth so much damage definitely i would have paid but the way the staff responded and did not even heed to a lady customer waiting right outside their building in hot sun just made me go mad. They do have the lobby which they donot intend to show you unless you ask for it.. Best ever service. Keep it up. That person veerababu was criticizing the accessories i had in my car right behind my back with that so called senior and even he was unison with this guy and adding on more to the nonsense. How could someone behave in front of a customer who is just a few feet away from you? What kind of service is being monitored by your leadership?