[Resolved]  Skoda India — Found Scratches on WindShield and other Glasses

Address:

Vadodara, Gujarat

I gave my Skoda Fabia (Registered no. GJ06ED5075) for a regular yearly service and accidental repair job for my front and back bumper on 27th May with our city based Skoda Dealer “Torque Auto’. They took 10 days to complete the work that I found much longer then necessary. On 5th June Mr. Aarsh from Skoda Vadodara City Dealer Service Executive called me and informed me that they have to close service job and for that I have to give him approval over the phone. I questioned to him that how can I give approval over the phone without seeing the car? To which he replied that this is a company policy. But further to my argument he agrees to reply over sms that if later I found deficiency in service he will do the needful at no extra cost. Date 6th june, day for the delivery of my car I found my car ready, They had removed my tailored made seat cover which I had newly installed. When I checked my removed seat cover, I was socked to find that they were very dirty and there were stain on my seat cover and also damaged a bit. But they quickly cleaned the cover and after advising them that they should have take care with the cover I didn’t make much fuss about and settled my bill and left from the service station. On 8th Monday I had a plan for dinner with my friends and I decided to take Skoda Fabia this time. When I was driving I suddenly felt strong flair on my eyes due to scratches on my windshield and it became very difficult to drive. I was so upset to find those scratches on my windshield, which were not there before I gave my car for service. When I checked my car glasses I was socked to find that all my car glasses have scratches. Also there where tiny white dots spread on my side windows. I am speculating that they might have occurred due to paint job. Next day Morning on 9th June I called the Service Manager Mr. Aarsh and informed him about the issue. But instead of properly listening to my issue he completely denied that such an issue would have happened during the service. On the contrary he is expecting that I would have raised the issue during the time of taking delivery of my car and now he cannot do any thing about it. Whereas I took the delivery of a car in daytime and drove my car at night on 8th june. How can I inform him about the issue before I have faced such a situation? I went to the Service Station and shown the scratches on my windshield door glasses and rare windshield to the Service Manager and Mr. Sanket who is also in charge of servicing of car. To my repeated explanation about scratches the Mr. Aarsh and Sanket remained in denial. I am feeling very helpless and now left with no other option but to complain about it with the hope that my issue will be resolved. I have been a loyal customer for more the 5 years and I hope my loyalty will remain intact.