Skoda India — fraudulent activities at arya skoda

Address:

New Delhi, Delhi, 110015

I visited arya skoda service centre on 12/05/18 at 17:00 for couple of major issues in my skoda fabia such as problem with headlights, problem with center locking ane mileage.
Advisor jaspal singh did not advised me about his work timings and created a situation wherein i had to leave my vehicle at service center for 18 hours.
On 13/05/18 i received a call from jaspal listing more than 25 issues which needed to be fixed immediately.
I visited service center at 13:00 and asked him for detailed description he took me to the technician mukesh who was not able to amswer my queries and was focusing more on grabbing money in lakhs from me by trying to scare me with lots of irrelevant facts and when i tried to get a few details he handed it over to jaspal singh and said handle them i can't do this.

For headlights mukesh advised me that i can get it done from outside other than skoda as at skoda we do not believe in fixing the issues we believe in replacement regardless of criticality of issue.

I need to know being an international car manufacturer is this the level of service skoda is providing? Did i opt skoda to get misguided by your service advisors and technicians who wants nothing apart from completing their targets and snatch money from me by threatening me for my car.

If skoda is really concerned for their customers they should really stop such fraudlent activities within their service centers.

Really looking forward for a strict action againts arya skoda.