[Resolved]  Skoda India — mischief and misrepresentation and mishandling by skoda workshops (jmd and autobahn)

Address:	Mumbai City, Maharashtra, 400052
Website:	Skoda

Hi, this is pertaining to our skoda rapid vehicle with registration no mh 02 dg 7333, which is now lying with skoda jmd since june 19, 2017.
We seriously apprehend the ethics, work culture and proficiency of the skoda workshops esp in mumbai esp the ones where we have given our car.
There are many deficiency in services, we've been charged but the service/ product not provided. The service officials will keep you hanging but when they feel like they believe you have to be available at their disposal. The follow up are pathetic and also this time i've been given an estimate of around inr 1.5 lakh for a car which wasn't even four years old for problems that i have been complaining about since the delivery of the car and since more than three years the workshops have been saying it's fine and now i'm getting a huge estimate for it besides they also estimate me for in warranty parts which is explained to me by the service advisor who apparently had the history of our car but when i pointed to him that some parts are under warranty, he initially got baffled and told me that the technician might have over sighted it but when i pointed out that he has the history and that he is the one explaining all part charges to me he claimed that as per skoda policies if i don't replace the other parts as mentioned in the estimate thorough them i wouldn't get replacement of skoda warranty parts to which i seek clarity and explanation but to date have not received any. On some pretext or the other they have not been giving to us the skoda india and skoda parent company details and instead one ms. Archana keeps promising an illusive call from their manager at jmd all of which has not happened in months. This is disgusting, distasteful, horrible and anti consumer rights behavior apart from being fraudulent, cheating, breach of trust to say the least.
We want to know is this skoda and skoda india's consumer policy and do they appreciate and acknowledge all of this.
We are very apprehensive of the mischief meted out to our car. Also upon the estimate when we requested for a thorough investigation by skoda and skoda india for which also we have been seeking the relevant details but not received yet.
After time passing they said they will charge is in excess of about inr 15, 000 for the photos to deter our sincere efforts to reach the depth of the matter since they were rendering us helpless.
Now we're very apprehensive of taking the car back after all of this and seek immediate skoda and skoda india intervention and investigation. Will produce and rely upon the various email trails as and when required.