[Resolved]  Skoda India — Roadside service not given!

Address:

New Delhi, Delhi, 110070

I own a skoda superb, petrol white 2010 model. Prior to that i was driving a skoda octavia diesel. I have been very satisfied with the customer service until recently. I have availed your 2year road side assistance package which costed me around 2, 000 inr. The same has been availed by myself maybe once till date. Yesterday while i was driving towards vasant vihar new delhi, my car slowed down and stopped on the side of the road. I did not know what the fault was hence i called the road side assistance number[protected] in order to get assistance. I was not given the treatment a customer deserves and was asked to wait for 15 mins to get a call from the mechanic. I called again after half an hour approx and again after a lot of head banging i was asked to wait for 30-45mins in order to receive service for the same.in total i waited for one and a half hour and was put on hold many a times, as i was not carrying my rc which i had left in the car as i had taken a cab for important work. After all this harassment and non cooperation from your customer care service, still at the end of the day i did not receive any call or help what so ever from skoda assistance and was forced to call my father who travelled all the way to the point where the car was and had to get help on his own in order to get the car mobile again.

I am very disappointed and i am seeking refund of the charges, re-imbursement for the cost for the repair etc from my end plus damages failing which i will be forced to approach the appropriate legal forum.
Waiting for a revert.

Thnx

Adv. Mikhil
Mikhil. [protected]@gmail.com
[protected]