[Resolved]  Skoda India — Service delay and providing wrong information

Address:	530017
Website:	[email protected]

I am extremely disappointed on your after sales service because, I have given my car for repair on oct 31, When I asked the dealer for alternate car the dealer assured me that the car will be repaired within 15 days and there won't be requirement for alternate car.

But as of today its been 18 days.So today when I enquired about the delivery of my car.They are simply saying that it could take another month to get the car repaired.This is not how skoda should treat their customer.

I only agreed to get the car repaired at the said dealer because they assured me that car would be repaired within 15 Days at max.

Also please note that all the insurance formalities are done and claim amount is released.

Its a clear case of cheating because as and when the insurance claim amount has been released the dealer simply said that they cannot deliver the car within 15 DAYS it takes atleast an additional month.Then why should they assure me in the first place that the car would be delivered in 15 DAYS.

Kindly escalate this issue to the highest authority.And give me a reason why they planned to CHEAT me.

There is no reply for the mails I have sent to Skoda customer care emai.

This is not one would expect after agreeing to pay high service costs.