[Resolved] Skoda India — servicing issues

Karan M Motla

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I had given my skoda rapid for servicing at the sewri centre as the car refused to start. After the first service and a charge of inr 11000/-i got the car back and in 2 days itself the car refused to start again. They took the car for servicing again and said they need to replace the starter itself (Don't know why they didn't do that first). Now when they returned the car we did not drive it on the day of delivery and the next to day to our astonishment the car a/c refused to work. Now, let me be clear there were no a/c problems with the car whatsoever before this. The service centre collected the car again (For the 3rd time now) and then has the cheek to send us an estimate for inr 35000/- for a new ac assembly. I think this is an outright abuse of consumer rights. They know in a city like mumbai an ac is required which is why such audacity. I hope this gets taken up with skoda as we have not collected our car from them as yet.

Thanks,
Karan motla.

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Feb 3, 2018

Complaint marked as Resolved

Skoda India customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2017

Skoda India Customer Care's response Dear Karan,

Kindly share your car registration number, contact details, dealership name and its details . Accordingly we will have our service representatives connect with you.

Best Regards,
Skoda India

Dec 25, 2017

Updated by Karan M Motla The car number is MH-01-BU-4850. Its a white Rapid that is lying with the Skoda Sewri workshop.My name is Karan Motla and my contact number is [protected]. I have already been in touch with Mr. Vishal from the Skoda end.

Dec 26, 2017

Updated by Karan M Motla Awaiting your response as we have not picked up the car from the service centre yet.

Thanks,
Karan.