[Resolved]  Skoda India — Skoda fabia nawab motors

Address:

110096

Reference No SPL 142116

Dear Sir,

This is with reference to my Skoda Fabia DL7CN-0561, which I had given for my regular service at, Nawab Motors, Plot no W-9, Sector -11, NOIDA on 24.09.2016. As I had scheduled and pre booked my service I reached the Service Station at about 0930 hrs. At the time of delivery I had an issue with the driver side (front right side) door of my car. The door was not closing properly. This fact was informed to the Service Advisor. The Service Advisor inspected the door and at that very moment, called for a technician (denter) to look into the door closing problem. The technician that very moment resolved the problem while I was with the advisor while inspecting the car. Though the advisor had already mentioned in the Job Sheet to inspect the door, the door was now closing properly and the matter was resolved. This was apart for the other jobs as mentioned in the Job Sheet. Thereafter I returned to my home and I received a call at about 3 pm from the service advisor that the Vehicle is ready for delivery.

I reached the Service Station at about 5 pm and I was informed by the Service Advisor that the Door Lock of the Car has to be changed. When I inquired from the advisor as to why it needs to be changed, he showed me that the lock on driver side door was not working and was in free play mode. At this moment I was very furious as the lock was perfectly fine before I had left it with the Service Center and they had damaged the same. I asked him to call his superior and explain. The Service Manager Mr. Sanjeevan, came and he had no background of the matter and just started saying that the lock was broken before it came to the Service Center, which fact is completely false and fabricated. I informed him it is an incorrect submission that he is making, however he did not listen to what I had to say. He informed me that I will have to pre pay an amount of approximately Rs 7, 000/- and order will be placed and the lock will come from the company in 20-25 days. I was astonished to know that for the mistake of the Service Center, I had to pay this huge amount. I asked the Service Manager that, I would not bear these charges and that it is their responsibility to have this rectified, however he just kept on putting the blame on me. I requested him to provide me with the Complaint Register, which he denied, that there is no Complaint register and you can only raise a Complaint online and not in the Service Center. Only feedback form was provided to me, on which I precisely mentioned my grievance. I tried to connect to Skoda Customer Care and was on hold for approximately 15 minutes but it never connected to the representative and the call got disconnected. I had no option but to pay for the Service and take back my car. I paid an amount of Rs 7, 407/- under protest and took the delivery of my car. With all this happening I could not even inspect my car properly.

After I reached my home, I found that even the central locking system from within the car was also not working. I could not lock my car from inside. I immediately informed the Service Advisor on a phone call and also sent him an SMS. This corroborates that there was no malfunctioning of the Lock or the Central Locking while I had given the car. The Job Sheet nowhere mentions that the Central Locking system was not working or malfunctioning. This fact was also brought to the notice of the Service Advisor and he said you can get it back to have checked.

However at this stage, since I am not satisfied with the conduct of the Service Center, I would request indulgence of Skoda India, to look into this matter and please resolve the issue at hand. I request you have my Complaint resolved at the earliest. I am not able to use my Vehicle properly as it is of great inconvenience. I have shared several emails since 24th September. But there has been no helping this regard. Please have all the systems checked and rectified at your cost at the earliest.

Best regards,

Vibhor