Skoda India — Skoda has worst customer support and we are suffering due to that

Address:

Indore, Madhya Pradesh

This complaint is regarding my Skoda Superb with reg. no. MP 09 MZ 9000 .
since last 15 (Fifteen) days my Car (No. MP09MZ9000) is lying at SATGURU MOTORS (P) Ltd. due to the coolant issue.
they told me that they don't have the part and have to order.i told them to order the part as it was the manufacturing fault and i told them to replace at goodwill base.i sent 12-15 mails ...i use to send 2-3 mails on regular basis but i am sorry to say i have never seen such an un professional company in the automobile industry...they replied me once saying that they have forwarded my complaint to the concern department and after that they didn't even replied me once ...i kept on sending mails but there was no answer...
the story doesn't ends here ...i even called them on the toll free number and every time i call they use to say the same thing that they have forwarded my complaint to the higher authority and they may get back to you soon ...but as i said they were so careless and casually taking the issue as i have purchased a soft toy or chocolate from them ...
anyways now i don't expect anything because its our fault ..WE SHOULD HAVE NEVER PURCHASED A SKODA CAR ...

MANOJ THAKUR
+91 [protected]