[Resolved]  Skoda India — skoda india negligence in service provided by nawab motors pvt ltd, which cost me risk of my family lives along with relevant expense

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.nawabskoda.co.in

Hi all,

Please take action asap. For your immediate reference raised this complaint already in customer care under complaint no: spl193106 around 10 days back but still no action taken on this.

I would like to update that i am had been a loyal customer of skoda from last 9 years and have been driving skoda fabia [ reg. No : dl4cna3094 ] which i regularly get serviced from an authorized skoda service center. Since last two years i have been getting my vehicle serviced from nawab motors pvt ltd, noida – india [an authorized skoda service center]. I got my vehicle serviced last time on 27th may 2017, where no where i was been informed by the service advisor for the change of timing belt (For reference the 27th may 2017 service advise statements could be checked/referred which is well archived online with the skoda online portal). I had requested them to check everything and as per their diagnosis they found it ok on 27th may 2017.

As a loyal and regular customer when i approach an authorized service center of such a prestigious brand like skoda, not just me but anyone would blindly trust on rely on their advises as per their reputation in market. But now i believe it is no more true and agencies like nawab motors pvt ltd are purely after ruining the reputation and image of the skoda as a brand.

As per skoda india statement : “timing belt is mandatory to be changed”, but as per nawab motors pvt ltd: “we cannot remind the customer every time and sometimes we do miss on this”….. Seriously??? Is that the professional service i would now expect from skoda service centers???

So this is a clear indication of negligence service provided by nawab motors pvt ltd, noida – india and they have to bear all consequences of this, as i will not take any action item on me, as i already gone through life risk of my family and mine, which somehow we survived by god’s grace, though due to the breakage of timing belt, the break got failed and the steering got really hard to turn with immediate effect, that too we were on an highway with a speed around 80 kms/hr.

Putting below some questions to be answered along with some additional points:

1. If some mishappening or accident would had happened, then who was the responsible for that, as i was travelling with my family and was on highway?
2. My family and me were put into life risk, which could had caused a serious consequences (As brakes failed and steering wheel almost locked), if this would had happened on little more high speed or some other vehicle would have applied instant breaks.
3. Why wasn’t i got an advise for timing belt to be changed and make me aware of the consequences related to it, when i specifically go to an authorized skoda services center expecting a professional and trustful service to be provided, spending huge amounts every time which is fairly way high from any other local service provider.
4. Timing belt broke in running, the engine gets jammed and there was the possibility of accident.
5. On 27th-may-2017, i received my car with the paid service done, all service related works done but at no point i was advised for the change of timing belt. Why?? (For evidence the records of nawab motors pvt ltd could be referred).
6. Why is still no action been taken on my complaint even though i had raised the complaint with the telephonic customer care under the complaint number: spl193106 almost 10 days back???

This is the case of very irresponsible and negligence service being provided by skoda nawab motors pvt ltd, noida – india. As a customer spending such huge amounts on getting my car [ reg. No : dl4cna3094 ] serviced, i don’t get a proper timely advice/ service and moreover i get to risk life of my family members and myself, then as a customer, i am very sad to say this but i totally lose my trust and belief on skoda as an outstanding brand which believes in quality cars and services.

I hope you understand that how much of risk of life and problems my family and myself went through. It's totally inappropriate, irresponsible and negligence act and behavior done by nawab motors pvt ltd, noida – india. If they would had checked and timely informed/advised for my timing belt change in the last servicing done, then all this would have not taken place.

Kindly take an immediate and impactful action in resolving all of my complaint/issues as soon as possible.

I hope you will understand as this kind of services given by skoda nawab motors pvt ltd, noida – india seriously brings down the name of renowned skoda.

Note : i would not bear any charges in resolving my car's issue and infact would like to know how skoda is going to compensate for their negligence/ mistakes and for risking the life of my family and me.

Thanks and regards,
Shubham agarwal
Shubham. [protected]@honylite.com