[Resolved]  Skoda India — skoda rapid 2013 egr failure post emission adjustment

Address:560093

Hi,

I had taken my skoda rapid 2013 for wiper blade change at tafe access in sept 2017. They said they would be doing a software update and without my knowledge they did the emission correction. Post emission correction the vehicle power has reduced and within a span of 2 months have an egr failure. When contacted tafe they state the part will cost inr 43000 +. When checked across the net understand that the emission correction is causing failure to the egr and fuel injectors and this is seen globally.

Firstly tafe access had updated the emission without my consent and now post the correction the components linked to it are failing. And i am forced to cough up a huge sum for and at the mercy of skoda and tafe access.

If the company is considerate about its customer 's i would urge them to in and look into the issue.
Was this information helpful?
No (0)
Yes (0)
Jan 26, 2018
Complaint marked as Resolved 
Skoda India customer support has been notified about the posted complaint.
Verified Support
Dec 26, 2017
Skoda India Customer Care's response
Dear Customer,

Kindly share your name, car registration number, contact details, dealership name and its details . Accordingly we will have our service representatives connect with you.

Best Regards,
Skoda India
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Skoda India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    60%
    Complaints
    1236
    Pending
    0
    Resolved
    732
    Skoda India Phone
    1800 209 4646
    1800 102 6464
    Skoda India Address
    A-1 / 1, M.I.D.C., Five Star Industrial Area, Shendra, Aurangabad, Maharashtra, India - 431 201
    View all Skoda India contact information