[Resolved]  Skoda India — Skoda Rapid Fuel injector failed in 33000 km.

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Chennai, Tamil Nadu

Hi, Our Skoda Rapid Ambition 1.6 TDI, bought from Gurudev motors Chennai Arumbakkam branch which has done only 33958km, recently had an issue of a blinking coil" indicator, in between a drive. When it was taken to the Chennai Arumbakkam Gurudev motors service station, they said the issue seems to be with Fuel injection system, after a detailed examination from the Skoda experts they declared 2 of the 4 fuel injectors have failed and it needs to be replaced and when I asked them the reason they said its because of the fuel contamination blah blah blah…OMG Skoda fuel injector fails in just 33k odd km? Now that’s a surprise! Anyways, Since I just fathered a baby girl and I don’t want to spoil my mood and want to cherish this wonderful moment in my life and so I asked them to change those fuel injectors and requested them to make sure the vehicle is SAFE and SECURE for my family and they promised me to do so… Next week when I called them and asked about my vehicle status they said all four-fuel injectors have failed and had to be replaced…but why? Again the fuel contamination was the answer; but what about the first examination from the so-called experts? There was no answer…but as all car owners I have been filling fuel from the same reputed HP bunk. Ok, now after a detailed research I discovered many vehicles have come across such faults, which definitely raises a question about your reliability and durability of your car and now I am worried and lost my mind only because I trusted your brand name. How can 4 fuel injectors’ fail in 33k kms when it is serviced and maintained properly?, your TV commercial talks about break through design, safety and performance…do you guys really mean it? What’s the point in celebrating 120 years over your customer’s agony? The service people said that Skoda parts are expensive because we have superior technology, now somebody explain how can a superior engine fail in about 30k km? Now Dear Skoda, the reason why we buy reputed brand like Skoda is because we hard working Indians blindly trust you. We believe “we are safe”, “our family is safe” inside this vehicle and finally its all dust and we had to go through such torments. This vehicle of mine is been periodically serviced and well maintained by Gurudev motors from day one and it is only 33k odd kms done. What happened to all the promises you gave when I bought the vehicle? Why do I have to be punished for no reasons? I have not even seen my baby girl’s face properly but been running up and down visiting Gurudev motors to get this thing sorted and still no responsible answer from the service guys. The mental agony is such that my office work is disturbed, my personal life is horrible with sleepless nights ufff... Congratulations on celebrating 120 Years of “breakthrough design, safety and performance” and let me tell you I am celebrating my 2 years of “mental agony, helplessness and broken trust”. After spending my hard earned money on the purchase of the vehicle, service, repair and high maintenances I feel I am being robbed royally. I sincerely hope that your technical team will diagnose the issue in detail and let me know the best way forward. My vehicle reg no: TN02AV-7634, my contact no: +91-[protected] and mail id is: socrates.[protected]@gmail.com. The vehicle is doomed in Gurudev motors Arumbakkam branch, Chennai for the past 20 days.Please value your esteemed customers. Awaiting a responsible response from Skoda. Thanks. Socrates.